Factory Reset (Mail-In Service)

Customers are responsible for shipping their iPhone to NextWave IT Services. Return shipping is included after service is completed. Proof of legal ownership is required.

Need to erase your iPhone and start fresh? NextWave IT Services provides professional factory reset and secure data wipe services for verified device owners. Whether you're preparing your iPhone for resale, giving it to a family member, troubleshooting software issues, or simply starting over, we'll securely erase your device and reinstall iOS when applicable.

What's Included

• Complete factory reset

• Secure data wipe

• iOS reinstallation (when applicable)

• Software verification

• Device inspection

• Device setup assistance (optional)

• Return shipping included

  
  

How the Mail-In Process Works

1. Purchase the service online.

2. Ship your iPhone to NextWave IT Services (customer pays shipping).

3. We inspect the device and verify ownership.

4. We securely erase all data and perform the factory reset.

5. Your iPhone is tested and securely shipped back to you.

   
   

Compatible iPhone Models

• iPhone 5s

• iPhone 6 / 6 Plus

• iPhone 6s / 6s Plus

• iPhone SE (1st Generation)

• iPhone 7 / 7 Plus

• iPhone 8 / 8 Plus

• iPhone X

• iPhone XS / XS Max

• iPhone XR

• iPhone 11 / 11 Pro / 11 Pro Max

• iPhone SE (2nd Generation)

• iPhone 12 Mini / 12 / 12 Pro / 12 Pro Max

• iPhone 13 Mini / 13 / 13 Pro / 13 Pro Max

• iPhone SE (3rd Generation)

• iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max

• iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max

• iPhone 16 / 16 Plus / 16 Pro / 16 Pro Max / 16e

• iPhone 17 / 17 Air / 17 Pro / 17 Pro Max

  
  

Requirements

• You must be the legal owner of the device.

• Proof of ownership may be required.

• Customers are responsible for shipping the device to NextWave IT Services.

• Return shipping is included.

• Turnaround time begins once the device is received.

  
  

Important Notice

If Find My iPhone, Activation Lock, or other security protections are enabled, they must be disabled, or the necessary account credentials must be provided before the factory reset can be completed.

Refund Policy

All Factory Reset service sales are final once work has begun.

Refunds will not be issued if:

• The customer changes their mind after service begins.

• The device is reported lost or stolen.

• Ownership cannot be verified.

• The required Apple Account credentials are not provided when needed.

• The device has hardware issues that prevent the reset from being completed.

By purchasing this service, you certify that you are the lawful owner of the device or have authorization from the owner to request service. NextWave IT Services reserves the right to refuse service for any device suspected of being lost, stolen, or fraudulently obtained.