Customers are responsible for shipping their iPhone to NextWave IT Services. Return shipping is included after service is completed.

Dropped your iPhone in water, spilled liquid on it, or exposed it to moisture? NextWave IT Services provides professional Liquid Damage Recovery designed to maximize the chances of restoring your device.

Our technicians completely disassemble your iPhone, perform a detailed internal inspection, professionally clean affected components, remove corrosion when possible, and thoroughly test the device to determine which components remain functional.

Every liquid damage case is unique. While many devices can be successfully recovered, recovery cannot be guaranteed due to the unpredictable nature of liquid damage. The sooner your device is shipped after exposure, the greater the likelihood of a successful recovery.

What's Included

Comprehensive liquid damage inspection
Complete internal device disassembly
Professional ultrasonic cleaning (when applicable)
Corrosion removal and treatment (when possible)
Motherboard inspection
Internal component diagnostics
Battery and charging system evaluation
Display and touchscreen testing
Camera, speaker, microphone, Face ID, and sensor testing (when applicable)
Device reassembly
Final quality assurance testing
Secure return shipping included

How the Mail-In Process Works

Purchase the Liquid Damage Recovery service online.
Ship your iPhone to NextWave IT Services (customer pays shipping).
We inspect the device and assess the extent of liquid damage.
Our technicians perform professional cleaning, corrosion removal, and diagnostics.
If additional parts or repairs are required, we'll contact you with a repair estimate before proceeding.
Once service is complete, your iPhone is fully tested and securely shipped back.

Compatible iPhone Models

iPhone 6 / 6 Plus
iPhone 6s / 6s Plus
iPhone SE (1st Generation)
iPhone 7 / 7 Plus
iPhone 8 / 8 Plus
iPhone X
iPhone XS / XS Max
iPhone XR
iPhone 11 / 11 Pro / 11 Pro Max
iPhone SE (2nd Generation)
iPhone 12 mini / 12 / 12 Pro / 12 Pro Max
iPhone 13 mini / 13 / 13 Pro / 13 Pro Max
iPhone SE (3rd Generation)
iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max
iPhone 16e / 16 / 16 Plus / 16 Pro / 16 Pro Max
iPhone 17e / 17 / 17 Air / 17 Pro / 17 Pro Max

Requirements

You must be the legal owner of the device.
Customers are responsible for shipping the device to NextWave IT Services.
Return shipping is included after service is completed.
Turnaround time begins once the device is received.
Remove any SIM card before shipping.
Whenever possible, disable Find My iPhone (Activation Lock) before shipping the device.

Important Notice

Liquid damage can permanently affect internal components, even if the device appears to function normally.

NextWave IT Services will make every reasonable effort to recover your device; however, successful recovery cannot be guaranteed. In some cases, additional repairs or replacement parts—including the battery, display, charging port, cameras, or motherboard components—may be necessary.

If additional repairs are recommended, you will receive a repair estimate and no additional work will be performed without your approval.

Do not attempt to charge, power on, or continue using a liquid-damaged device before shipping it, as doing so may increase corrosion and cause further internal damage.

Warranty

Liquid Damage Recovery includes a 90-Day Workmanship Warranty covering the specific repair or replacement parts installed by NextWave IT Services.

The warranty does not cover:

Additional failures caused by previous liquid damage
New corrosion that develops after repair
Additional components that fail after service due to existing liquid damage
Physical or accidental damage
Liquid exposure after repair
Unauthorized repairs or modifications

Refund Policy

All Liquid Damage Recovery service sales are final once diagnostic or repair work has begun.

Refunds will not be issued if:

Recovery is unsuccessful due to severe liquid damage.
Additional damage is discovered after disassembly.
Corrosion has permanently damaged internal components.
The customer declines the recommended repairs after diagnostics have been completed.
The customer changes their mind after the service has begun.
The device is reported lost, stolen, or its ownership cannot be verified.

By purchasing this service, you certify that you are the lawful owner of the device or have authorization from the owner to request repair services. NextWave IT Services reserves the right to refuse service for any device suspected of being lost, stolen, fraudulently obtained, or otherwise ineligible for service.